1. The following terms outline your agreement with HomeMenders Ltd. Please review these clauses carefully, as they clarify your rights and obligations. If you have any questions, please contact us via phone or email using the details provided.

2. The Company provides a quoted cost for construction services (New Builds, Extensions, or related works). Upon acceptance of the quotation, the Company agrees to complete all specified work according to the conditions in this agreement.

3. The Company will endeavor to meet any requested start or completion date. In cases where unforeseen circumstances prevent this, neither party will incur liability for delays or cancellations. The Company will coordinate with you to set a new date if necessary.

4. The Company will complete the quoted work during normal business hours (8:00 am – 5:30 pm, Monday to Friday). Any changes or additions to the scope requested by you will incur extra charges. If your delay or default affects the construction schedule, the Company reserves the right to add reasonable charges for additional costs incurred.

5. You are responsible for obtaining all necessary permissions, including building regulations, planning permissions, and any consents from neighbors or mortgage lenders.

6. If you are a tenant, you must secure your landlord’s permission before the construction begins. The Company assumes such permission has been granted and will not be liable for any issues arising from a failure to obtain it.

7. You agree to provide reasonable access and necessary utility services to facilitate the work at no extra cost.

8. The quoted price does not include the cost of removing hazardous materials (e.g., asbestos). If hazardous materials are found, the Company will halt work until the site is safe. Removal of such materials can be arranged upon request for an additional fee.

9. The Company is not liable for pre-existing structural faults or defects that are uncovered during construction. Additional charges may apply for works required to address these faults.

10. The Company accepts no responsibility for defects in existing structures or components that may be affected by construction works. Any necessary repairs will be charged according to standard rates.

11. Reasonable care will be taken during the project, but some minor damage to decorations or landscaping may be unavoidable. Redecoration or reinstatement costs are the customer’s responsibility and are not included in the quoted price.

12. The Company’s employees are insured against loss or injury due to negligence.

13. The Company is not liable for delays or failures to perform caused by events outside its control, such as extreme weather, accidents, utility failures, or actions by third parties.

14. The Company limits its liability for any loss or damage to foreseeable losses resulting from a breach of contract.

15. The Company is liable only for property damage directly resulting from a breach, with damages limited to foreseeable consequences for incidents within a 24‑month period.

16. We shall provide you with a written estimate. For the avoidance of doubt, a written estimate is not a fixed price quotation; it is a likely estimate of the costs based on the information made available to us at the time the estimate was given.

17. We reserve the right to revise any estimate in the following circumstances:

• 17.1. You change your instructions and/or the scope of the work required;
• 17.2. There are unforeseen circumstances and/or the works become unduly complicated and/or protracted;
• 17.3. Further works are required to carry out your original instructions;
• 17.4. If there is an increase in the price of materials and/or any tax or duties payable on materials that we will supply to you as part of the works.

18. Any estimate issued by us will be automatically withdrawn unless accepted by you within 6 days of the date of the estimate.

19. If during the course of the works any additional works are to be undertaken by us, we will provide you with an estimate for the additional works and will only carry out such additional works once we have your written acceptance. We reserve the right to request money on account of such additional works.

20. Acceptance of Quotation: Accept by email (contact@homemenders.co.uk).

21. Custom or specially ordered items are non‑refundable. If an order is cancelled within seven days of the scheduled work, the Company may still invoice for these items.

22. Payments are accepted by BACS, cash, or cheque. Title to goods remains with the Company until full payment is received.

23. For projects with staged payments, payment must be made within seven days of stage completion.

24. Customers may withhold a maximum of 5% or £100 for minor defects, whichever is greater, until these are resolved.

25. Once defects are resolved, any withheld amount must be paid in full.

26. Late payments incur daily interest at 8% above the Lloyds base lending rate, along with any administrative fees for issues such as returned payments.

27. Invoices will be sent within seven days of project completion. Failure to pay may result in legal action.

28. The Company provides a two‑year guarantee on workmanship. This does not cover pre-existing structural issues, materials supplied by the customer, or damage caused by negligence.

29. After delivery, customers are responsible for the safekeeping of all goods and materials on site and should ensure adequate insurance.

30. This agreement is personal and non‑transferable without written approval from HomeMenders Ltd.

31. Upon acceptance of an order, you have a 14‑day cooling‑off period under the “Cancellation of Contracts made in a Consumer’s Home or Place of Work Regulations 2008.” You may cancel the contract within 14 days by delivering written notice to HomeMenders Ltd, Unit 1, 40 Wilton Road, Reading RG30 2SS or by email at contact@homemenders.co.uk. If work has commenced, the right to cancel may not apply.